Privacy Policy
Last updated: October 19, 2026
Country Collision LLC ("Country Collision," "we," "us," or "our") operates the website at https://www.countrycollisionhanford.com (the "Site"). We are an auto body and collision repair shop located in Hanford, California.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit the Site or contact us through it. It applies to Site visitors and people who submit inquiries. Information related to vehicle repairs, estimates, and insurance claims handled at our shop is governed by your repair agreement and applicable law.
Questions? Email us at leviherman@countrycollisionhanford.com.
Contents
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- Do Not Track and Global Privacy Control
- How Long We Keep Information
- How We Protect Information
- Children's Privacy
- Your Privacy Rights
- How to Exercise Your Rights
- How to Appeal a Decision
- How to Review, Update, or Delete Your Data
- Categories of Personal Information (CCPA Disclosure)
- International Visitors
- Third-Party Links
- Updates to This Policy
- How to Contact Us About This Policy
1. Information We Collect
Information you provide. When you submit an inquiry or estimate request through our Site, we collect the information you enter, which may include your name, email address, phone number, vehicle information (year, make, model), and a description of the damage or service you need. Please do not include sensitive information such as Social Security numbers, driver's license numbers, financial account numbers, or health information in a form submission.
Information collected automatically. Our hosting provider automatically collects standard technical information when you visit the Site, such as your IP address, browser type, device type, pages requested, referring URL, and date and time of the visit. This information is used for security, performance, and operating the Site. We do not use analytics scripts, advertising pixels, or tracking tags on the Site.
Search performance data. We use Google Search Console to understand how our Site appears in Google search results. Search Console provides us with aggregated data (such as search queries and click counts) and does not place any code or cookies on the Site or identify individual visitors.
Cookies. The Site does not use non-essential cookies. See our Cookie Policy for details.
2. How We Use Your Information
We use personal information to:
- Respond to your inquiries and estimate requests
- Schedule and provide repair services
- Maintain business records
- Keep the Site secure and working properly
- Comply with legal obligations
Phone numbers. We use phone numbers only to respond to your inquiry or about your repair. We do not send marketing text messages.
We do not use automated decision-making or profiling that produces legal or similarly significant effects.
EU/UK legal bases. Where applicable, we process personal information to take steps at your request before entering into a contract, for our legitimate interests in operating our business and Site, and to comply with legal obligations.
3. How We Share Your Information
We do not sell or share your personal information for money or for cross-context behavioral advertising.
We disclose personal information only to service providers that help us operate the Site and our business:
| Provider | Role |
|---|---|
| Vercel | Website hosting |
| Resend | Delivers form submissions to our email |
| Google Workspace | Business email |
These providers may use personal information only to provide services to us.
Legal and safety. We may disclose information if required by law, subpoena, or court order, or to protect the rights, property, or safety of Country Collision, our customers, or others.
Business transfers. If we are involved in a sale, merger, or transfer of business assets, personal information may be transferred as part of that transaction, subject to this Policy.
California Shine the Light. We do not share personal information with third parties for their direct marketing purposes.
4. Do Not Track and Global Privacy Control
We do not track visitors across third-party websites. We honor Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal information, although we do not sell or share personal information.
5. How Long We Keep Information
We keep inquiry information as long as needed to respond to you and maintain accurate business records, or as required by law. Records related to repairs you authorize are kept according to our business and legal recordkeeping obligations. Technical logs are kept according to our hosting provider's retention practices.
6. How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections and access limited to people who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
The Site is not directed to anyone under 18, and we do not knowingly collect personal information from minors. If we learn that we have collected information from someone under 18, we will delete it.
8. Your Privacy Rights
California residents. Under the California Consumer Privacy Act (CCPA), as amended, you have the right to:
- Know what personal information we collect, use, and disclose
- Delete personal information we collected from you
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell or share)
- Limit the use of sensitive personal information (we do not collect it through the Site)
- Not be discriminated against for exercising these rights
EU and UK residents. You may have the right to access, correct, delete, restrict, or object to processing of your personal information, to data portability, and to withdraw consent. You may also lodge a complaint with your local data protection authority.
Other U.S. states. Residents of other states with privacy laws may have similar rights. We will honor requests as required by applicable law.
9. How to Exercise Your Rights
Submitting a request. Email leviherman@countrycollisionhanford.com with the subject line "Privacy Request." Tell us which right you want to exercise.
Verification. We verify requests by matching the email address or phone number you use with the information in our records. We may ask for additional information if needed.
Authorized agents. You may use an authorized agent. We may require written proof of the agent's authority and ask you to verify your identity directly.
Timing and cost. We will acknowledge your request within 10 business days and respond within 45 days. If we need more time, we may extend this by another 45 days and will let you know. Requests are free.
Denials. If we cannot fulfill your request, we will explain why.
10. How to Appeal a Decision
If we deny your request, you may appeal within 60 days by emailing leviherman@countrycollisionhanford.com with the subject line "Privacy Request Appeal." We will respond in writing within 60 days. If your appeal is denied, you may contact your state Attorney General. California residents may contact the California Privacy Protection Agency (cppa.ca.gov) or the California Attorney General (oag.ca.gov).
11. How to Review, Update, or Delete Your Data
To review, update, or delete the personal information you submitted, email leviherman@countrycollisionhanford.com. We may keep certain information where required by law, to complete a repair or transaction, to resolve disputes, or for security. Server logs are not linked to your identity and are handled according to our hosting provider's retention practices.
12. Categories of Personal Information (CCPA Disclosure)
In the past 12 months, we have collected the following categories of personal information:
| Category | Examples | Source | Disclosed to | Sold or shared |
|---|---|---|---|---|
| Identifiers | Name, email, phone number, IP address | You; your device | Hosting, form delivery, and email providers | No |
| Customer records | Contact details, vehicle information, service details | You | Form delivery and email providers | No |
| Internet activity | Pages visited, browser and device type, referring URL | Your device | Hosting provider | No |
| Approximate location | Location inferred from IP address | Your device | Hosting provider | No |
We do not collect sensitive personal information through the Site.
13. International Visitors
The Site is operated in the United States. If you visit from outside the U.S., your information will be processed in the United States, where data protection laws may differ from those in your country.
14. Third-Party Links
The Site may link to third-party websites such as Google (including our Google Business Profile and Google Maps), Yelp, and Facebook. We are not responsible for the privacy practices of those sites. Please review their privacy policies.
15. Updates to This Policy
We review this Policy at least every 12 months and update it when our practices change. We will post a notice on the Site before making material changes, and we will not use previously collected information for new purposes without your consent. The "Last updated" date shows when this Policy was last revised.
16. How to Contact Us About This Policy
Country Collision LLC Hanford, California Email: leviherman@countrycollisionhanford.com Phone: (559) 670-5889
For privacy requests, use the subject line "Privacy Request." For appeals, use "Privacy Request Appeal." We respond to general privacy questions within 10 business days.